Policy
Refund Policy
Last updated: June 21, 2026
30-day money-back guarantee
Locaia is operated by MapPulse. We want you to be happy with Locaia — if you're not satisfied with your paid subscription for any reason, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at hello@locaia.app and we'll help.
After 30 days
After 30 days, refunds are at our discretion. You can cancel anytime from your owner dashboard to stop future renewals — you'll keep access until the end of your current billing period.
More information
For full details on how Paddle handles refunds and chargebacks, see Paddle's Refund Policy.